Support

Find the detail you need.

Start with the app’s device requirements, access information or practical guidance. For a specific issue, email us with the app name, device and OS version.

Please leave private messages, profile exports, health details and purchase credentials out of your first email.

Device requirements.

SignalKind

iPhone and iPad with iOS or iPadOS 18 or later. Rewrite and Decode need iOS or iPadOS 26 or later, an eligible Apple Intelligence device, Apple Intelligence enabled and the on-device model ready.

App features and questions →

Focus: Ambition into Action

iPhone and iPad with iOS or iPadOS 17 or later. The Mac app requires macOS 14 or later and an Apple Silicon Mac.

App features and questions →

Frequency: Sound by Signalkind

The iPhone and iPad app requires iOS or iPadOS 26 or later. The native Mac version requires macOS 26 or later on Apple Silicon or Intel Macs and awaits approval and release. Stereo headphones are required for the five binaural tracks and recommended for the five ADHD-labelled presets; other track guidance varies.

App features and questions →

Purchases and access.

I need to restore a subscription or lifetime purchase.

Use Restore in the relevant app and check that you are using the Apple Account that made the purchase. Apps are purchased separately. Apple manages the purchase and its account.

I want to manage or cancel a subscription.

Open your Apple Account’s subscription settings. Apple’s subscription cancellation guidance explains the available steps.

My device cannot use SignalKind Rewrite or Decode.

These features require iOS or iPadOS 26 or later, an eligible Apple Intelligence device, Apple Intelligence enabled and the on-device model available. Send Check and the supporting non-model features have an iOS 18 minimum.

I have a question about my data.

Read the app-specific privacy information, then contact us without sending private content. Focus’s optional iCloud sync and Neuro Map’s explicit JSON export are separate behaviours.